Q. How do I know when you will start my project?
A. An email will be sent to you when it is started.
Q. How do you determine your costs?
A. The cost is determined by materials used, web access, and the mount of work to complete a project.
Q. Do you offer discounts?
A. No.
Q. How long have you been doing genealogy?
A. 10 years.
Q. Are there any head of the line privileges?
A. No. First come, first serve.
Q. How do I do payment?
A. Payment is via PayPal or cash.
Q. What do I do if I do not have a PayPal account?
A. Opening the account is done via the Internet and is FREE.
Q. What if I am not satisfied with the results?
A. The web site is used to show you beforehand what the finished project will look like. Full payment is required upon completion. If need be, I can snail mail you a single page hard-copy example of a tree chart and database page for your review.
Q. What if I find a valid mistake?
A. You have 10 days to review and submit any changes. I will change up to 10 pages at no cost and mail them to you. After 10 days it is no longer free and you may or may not be charged an additional fee of up to $7.
Q. What if I decide that I do not want it after you have started the project?
A. Once started and you decide that you don't want it, then the cost will be pro-rated and deducted from the 50% down payment.
Q. Why is my package late?
A. The time does not start until the project begins, not when I receive your order request. It can also take a while longer if there are other customer orders ahead of you. If it takes longer than the specified time, you will be notified.
Q. Do you require a lot of sensitive personal information?
A. No. NO birth dates, except for the year, or SSN is required.
Q. Do you share or publish any of my information?
A. No.
Q. Can I have you research further back than 300 years?
A. If you opt for the 300 year package, at least 50 pages of ancestry trees will be made if possible, taking it back possibly past the 400 year mark. It is all determined upon how much information and ancestors are found.
Q. Do you offer smaller packages at a discount?
A. No, I do not do "partial" packages. A lot of the information is gathered at the same time, so doing just part of the research would not be less time consuming at all.
Q. Do you require a deposit up front?
A. Yes. A minimum deposit of 50% of the package cost is required to cover initial costs such as fees and materials if I can do your request.
Q. I don't have much information about my family. What now?
A. If nothing is found, there will be a minimal $25 fee for the research. If the tree can be done, then the balance of the 50% will be required before resuming the research.
Q. Do you take credit cards?
A. No.
Q. What if I disagree with your findings?
A. Some information may be so vague as to be completely unreliable. More research will be done to possibly clarify it. If it is too vague, it will not be added to your project. A lot of trees disagree because there is inaccurate or incomplete data in it. If you have more than the basic requested information up front it would be appreciated. Research results are based upon the information you give. If you withhold information or give me the wrong information, then your product will be wrong and not due to my fault. If I see something grossly wrong, then I will contact you before proceeding further with the research.
Q. How will I receive my project when completed?
A. If you live within 10 miles I will hand deliver it to you. otherwise it will be mailed with a tracking number. Shipping is extra, but if you opt for the 300 years package then shipping is included.
Q. Do you send away to other states or locally for birth certificates or other records?
A. No. That is something that you must do yourself. Many states, for privacy issues, will only issue them to the individual or relative with proof of relationship.
Q. When is final payment due?
A. I will tell you 1 to 3 days ahead of completion and will expect it to be done via Paypal. Once the payment has been received - meaning cleared through Paypal, then delivery will be made. This transfer of funds can take up to 3 to 4 business days.
Q. Do you offer refunds if I don't want the finished product afterwords you have started and I have already made my deposit?
A. No. You have the option beforehand to review what the work will look like through samples to see if it is what you want. Otherwise, the entire amount is due promptly. I can snail mail you a hard-copy of one page of tree charts and one page of database information if need be for your review of what it will look like.
Q. Do I have to pay for postage?
A. If you request the 100 or 200 year research, then yes. The 300 year research is included in the price.
A. An email will be sent to you when it is started.
Q. How do you determine your costs?
A. The cost is determined by materials used, web access, and the mount of work to complete a project.
Q. Do you offer discounts?
A. No.
Q. How long have you been doing genealogy?
A. 10 years.
Q. Are there any head of the line privileges?
A. No. First come, first serve.
Q. How do I do payment?
A. Payment is via PayPal or cash.
Q. What do I do if I do not have a PayPal account?
A. Opening the account is done via the Internet and is FREE.
Q. What if I am not satisfied with the results?
A. The web site is used to show you beforehand what the finished project will look like. Full payment is required upon completion. If need be, I can snail mail you a single page hard-copy example of a tree chart and database page for your review.
Q. What if I find a valid mistake?
A. You have 10 days to review and submit any changes. I will change up to 10 pages at no cost and mail them to you. After 10 days it is no longer free and you may or may not be charged an additional fee of up to $7.
Q. What if I decide that I do not want it after you have started the project?
A. Once started and you decide that you don't want it, then the cost will be pro-rated and deducted from the 50% down payment.
Q. Why is my package late?
A. The time does not start until the project begins, not when I receive your order request. It can also take a while longer if there are other customer orders ahead of you. If it takes longer than the specified time, you will be notified.
Q. Do you require a lot of sensitive personal information?
A. No. NO birth dates, except for the year, or SSN is required.
Q. Do you share or publish any of my information?
A. No.
Q. Can I have you research further back than 300 years?
A. If you opt for the 300 year package, at least 50 pages of ancestry trees will be made if possible, taking it back possibly past the 400 year mark. It is all determined upon how much information and ancestors are found.
Q. Do you offer smaller packages at a discount?
A. No, I do not do "partial" packages. A lot of the information is gathered at the same time, so doing just part of the research would not be less time consuming at all.
Q. Do you require a deposit up front?
A. Yes. A minimum deposit of 50% of the package cost is required to cover initial costs such as fees and materials if I can do your request.
Q. I don't have much information about my family. What now?
A. If nothing is found, there will be a minimal $25 fee for the research. If the tree can be done, then the balance of the 50% will be required before resuming the research.
Q. Do you take credit cards?
A. No.
Q. What if I disagree with your findings?
A. Some information may be so vague as to be completely unreliable. More research will be done to possibly clarify it. If it is too vague, it will not be added to your project. A lot of trees disagree because there is inaccurate or incomplete data in it. If you have more than the basic requested information up front it would be appreciated. Research results are based upon the information you give. If you withhold information or give me the wrong information, then your product will be wrong and not due to my fault. If I see something grossly wrong, then I will contact you before proceeding further with the research.
Q. How will I receive my project when completed?
A. If you live within 10 miles I will hand deliver it to you. otherwise it will be mailed with a tracking number. Shipping is extra, but if you opt for the 300 years package then shipping is included.
Q. Do you send away to other states or locally for birth certificates or other records?
A. No. That is something that you must do yourself. Many states, for privacy issues, will only issue them to the individual or relative with proof of relationship.
Q. When is final payment due?
A. I will tell you 1 to 3 days ahead of completion and will expect it to be done via Paypal. Once the payment has been received - meaning cleared through Paypal, then delivery will be made. This transfer of funds can take up to 3 to 4 business days.
Q. Do you offer refunds if I don't want the finished product afterwords you have started and I have already made my deposit?
A. No. You have the option beforehand to review what the work will look like through samples to see if it is what you want. Otherwise, the entire amount is due promptly. I can snail mail you a hard-copy of one page of tree charts and one page of database information if need be for your review of what it will look like.
Q. Do I have to pay for postage?
A. If you request the 100 or 200 year research, then yes. The 300 year research is included in the price.